Access to information (PAIA manual)
JALTTMM (PTY) LTD, trading as JSHW, publishes this manual under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains which records we hold, how to ask for them, what it costs, and how we process personal information under the Protection of Personal Information Act, 2013 (POPIA).
Read the full manual · Download it as a PDF · Version 1, published 15 October 2026
In short
- Want to know what we hold about you? Email privacy@jshwsolutions.com. A plain email is enough and costs nothing.
- Want a copy of a record? Complete PAIA Form 2 and send it to our Information Officer. The request fee is R140; there is no request fee if you are asking for your own personal information.
- Want something corrected, deleted, or to stop us using it? Use POPIA Form 2 or Form 1, or simply email us.
- We reply within 30 days. If you disagree with our decision, you can complain to the Information Regulator within 180 days.
All the forms are on our forms page.
Information Officer
Jonathan De Graaff, registered with the Information Regulator
Email: privacy@jshwsolutions.com · Telephone: +27 68 292 0966
Office Suite 4-E1, York Street Blvd Shopping Centre, George, Western Cape, 6529
The manual is also available for inspection at our office during business hours, and free by email on request.
The Information Regulator's guide
The Regulator publishes a guide on using PAIA and POPIA, in every official language, on inforegulator.org.za. We can also email you a copy.